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Complaints

Complaints - we want to know!

If you feel unhappy with any aspect of our service, we would like to hear about it!  
We  want to learn from your experience.  
 
We are committed to fairness, transparency and confidentiality in our response to you. 
 
Please fill out this online form to register your complaint with us. Someone will get back in 
touch with you within 5 working days. 
 

Steps in working things through….

Step 1:

Once we receive your complaint, we will be in touch by email and phone to hear more and see if we can find a resolution that is satisfying to you.  We have found that most things can be effectively resolved at this point.  

Step 2:

If you don’t feel satisfied and want to take it further, we will appoint an independant person to hear your complaint and explore the issue with you and us, and to give advice to suggest how we move forward.


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